Has the Disney Plus application stopped working on your Firestick? Then, you have to follow certain procedures to get back on track to restart your entertainment because there are various movies and TV shows available for you to stream. I know that you wonder how the Disney Plus service has stopped on your device.
There can be many pertaining reasons for it. However, now is not the time for thinking. You have to act now to start streaming on Disney Plus again. The same issue can be resolved with some simple steps, and you have to follow some basic procedures to fix the problem that caused the Disney Plus application to stop its services on Firestick.
How to Troubleshoot Disney Plus on Firestick
There are 10 methods for you to fix the Disney Plus application not working on your Firestick issue. They are:
1. Check Disney Plus Servers
2. Log out and Log in to Disney Plus Again
3. Check your Internet Speed
4. Reset your Router
5. Restart your Firestick
6. Clear Disney Plus App’s Cache and Data
7. Update Disney Plus App
8. Update your Firestick
9. Reinstall Disney Plus App
10. Reset your Firestick
1. Check Disney Plus Servers
The server issues on the Disney Plus may be why the app stopped working on Firestick. However, you don’t have to panic because it must be only a temporary issue. You can also check the servers of Disney Plus from websites like Downdetector. If you can conclude that server issues are not a problem. Then, you can continue reading this article for more fixes.
2. Log out and Log in to Disney Plus Again
If you still can’t stream on Disney Plus again, you can log out and re-login to your account after some time.
1. Open the Settings on the Disney Plus application.
2. Select Logout.
3. Now, you have successfully logged out of the Disney Plus application on your Firestick.
4. Then, wait for some time and launch the Disney Plus application.
5. Now, you can sign in with your Disney Plus account and stream on it again.
3. Check your Internet Speed
To stream on the Disney Plus app, you need a certain amount of bandwidth. More or less, you need at least 10 Mbps per second to stream seamlessly. So, you need to make sure that your internet speed is enough to stream on the Disney Plus platform. Also, you can check your internet speed on https://www.speedtest.net/. If the issue is not with the internet speed, you have to reset your router.
4. Reset your Router
Resetting your router will fix any errors on the device. So, if you find that your internet connection is weak, you can get a stronger internet connection by resetting your router. You can find the Reset button on the backside of your router. Press and hold the Reset button for 10 seconds. Then, your router will be back to its default settings, and also the issues with your internet connection will be fixed.
5. Restart your Firestick
If you got stuck on the Disney Plus app on Firestick in the middle of your streaming, you need to restart your Firestick. To restart your Firestick, press and hold the Select and Play or Pause button simultaneously for 5 seconds on your Firestick remote. Then, your Firestick will start the restarting process. After the restart, you can launch the Disney Plus app to stream your favorites again.
6. Clear Disney Plus App’s Cache and Data
Temporary data known as Cache can slow your Firestick. So, the Disney Plus application is not working properly on your Firestick device. Clear the cache and data on the Disney Plus application by following the steps below to make the Disney Plus app work again.
1. Select the Settings from the home screen of your Firestick.
2. Select Applications > Manage Installed Applications.
3. Select the Disney Plus app from the list of installed applications.
4. Now, select Clear Cache. Next, choose Clear data.
5. You have successfully cleared data and Cache on the Disney Plus app.
6. Then, open the Disney Plus application and login into your account to check the app.
7. Update Disney Plus App
Update the Disney Plus application to the latest version to fix the not working issue on Firestick.
1. Select the Apps icon from the home screen.
2. Then, select the Disney Plus app.
3. Press the Menu button on your Firestick remote.
4. Now, select the More Info option on your Fire TV.
5. Select the Update button if available, or else the Disney Plus application is up to date.
8. Update your Firestick
You can also update your Firestick device to fix the errors on your Firestick device.
1. Go to Settings > My Fire TV / Device.
2. Select About.
3. In the About section, select Check for Updates.
4. If an update is found, your firestick device will automatically download and install the update.
5. Then, you can recheck the Disney Plus app.
9. Reinstall Disney Plus App
Reinstalling the Disney Plus application is a basic troubleshooting method used to fix any issues on the app itself.
1. Go to Settings > Applications.
2. In the Applications section, select Manage Installed Applications.
3. Now, select Disney Plus > Uninstall.
4. You have successfully uninstalled the Disney Plus application.
5. Now, you can reinstall the Disney Plus application and check if the fix worked or not.
10. Reset your Firestick
Resetting your Firestick will erase all the settings and data stored on your Firestick, and it will do the trick to start the services of the Disney Plus on your Firestick again. To reset your Firestick, press and hold the Back and Right button simultaneously for 10 seconds on your Firestick remote. Then, the resetting process will start. After completing the resetting process, install the Disney Plus application and begin the stream.
Related – How to Fix Netflix not working on the Firestick issue?
End Note
So, these are all the possible fixes we have come up with to fix the Disney Plus not working issue on Firestick. If you still haven’t fixed the issue, the last chance is to contact the Help Center of Disney Plus. So, get all the help you can to start the services of the Disney Plus app again on your Firestick. Also, you can share with us the result of these possible fixes in the comment section below.